Privacy Policy

PRIVACY STATEMENT & COOKIES

Privacy Statement Zilverwebsite

Zilverwebsite finds proper handling of personal data of great importance and is aware of privacy legislation. This privacy statement therefore explains how your personal data is handled.

Contact details of the data controller

Zilverwebsite can be considered as the controller, as referred to in the General Data Protection Regulation (GDPR), for the processing of your personal data. Zilverwebsite can be reached via the contact details below:

By telephone	+31625394854
E-mail	info@zilverwebsite.nl
Post	PO Box 112, 8320 AC, Urk

We may process the following personal data from you, among others:

Data such as first and last name;
Contact details such as address details, telephone number, email address;
Date of birth
Gender (if you choose to share this with us);
IP address;
Data about your activities on our website (for example your click behaviour);
Internet browser or device type;
Payment details and payment history;
Credit information;
Purchase history;
Order details;
Other personal data that you actively provide, for example by creating an account on our website;
Account or membership number or name;
Contents of correspondence.

If you place an order on our website, it is required in any case for the conclusion and/or execution of the agreement that you provide us with your name, address, telephone number, email address and bank details. If you do not wish to provide us with these personal data, we cannot guarantee proper execution of the agreement. If the processing of specific personal data is required by law, we will inform you about this as well as about the possible consequences if you choose not to provide us with these personal data.

For what purposes are your personal data processed?

We collect and process personal data for various purposes. We use the personal data that we have received from you, but we can also obtain personal data from other sources. Think of obtaining data by using the Land Registry, the Trade Register or by using public sources. We process personal data for the following purposes:

General customer contact

The data will be used for (i) providing the information you have requested, (ii) contacting you regarding the performance of the agreement you have concluded with us and (iii) questions and/or complaints.

Settlement of your purchase

For the purpose of the agreement(s) that you conclude, will conclude or have concluded with us in order to be able to deliver our services and/or products to you and/or to provide advice about our services and products, we process your personal data. This may include personal data in order to be able to deliver our products and/or services and personal data for processing your payment.

Returns of orders

We process your personal data in order to process the return of orders.

Customer account

Your personal data will be processed if you use the option to create a customer account. The personal data entered for the customer account will be stored, so that you do not have to enter this personal data again for a subsequent order. In addition, we store personal data about your previous orders in the customer account, so that you can easily consult them. Your login details for the customer account are used to secure your account on the website.

Analysis of surfing, search and/or click behaviour and personal offers

Your personal data is processed to analyze your behavior on our website in order to improve our website. In addition, your personal data is processed to be able to offer products or services that may be of interest to you.

Direct marketing

We use your personal data to send you marketing offers, newsletters, information surveys and invitations via email, text messages, telephone calls and/or post.

Risk analyses

In certain cases, we can assess your creditworthiness.

Reviews

If you want to write a review, you can choose whether your personal data is visible to other visitors. In principle, we keep track of which review you have written in order to improve the quality of our products and/or services and so that we can contact you on the basis of this review to ask you specific questions.

Fraud

We use your personal data to investigate, prevent and combat fraud.

Legal obligation

To provide information about you to third parties if we are required to do so by law or regulation. For example, investigative authorities and filing tax returns.

Repair

In order to repair products for you, we process personal data.

(Win) promotions

If you participate in a (competition) promotion, we process personal data so that we can contact you if you have won a prize or if you have otherwise been selected.

On what basis are your personal data processed?

We process your personal data if we are legally obliged to do so and when the processing is necessary for the execution of the agreement concluded with you for the delivery of our products and/or services. It may also occur that we process your personal data for the promotion of a legitimate interest. A legitimate interest is generally legal, financial or business in nature. We have a legitimate interest to process your personal data in the following situations, among others:

to send you, as our customer, advertising for our other services and products;
to defend against legal claims;
for general customer contact to answer questions and handle complaints;
to present you with as much relevant content as possible on our website;
performing risk analyses to determine your creditworthiness;
to prevent and/or detect fraud.

Finally, we process some personal data because you have given your consent. Such as the processing of your personal data in relation to your customer account. In this case, you have the right to withdraw your consent at any time. This withdrawal does not affect the lawfulness of the processing based on the consent before the withdrawal.

Sharing personal data with third parties

In certain cases, we may also share your personal data with third parties. Forwarding personal data to third parties only occurs for the purposes stated in this privacy statement and only on the basis of the grounds stated in this privacy statement. For example, we may provide your personal data to the following categories of third parties in the following cases:

if this is necessary for the execution of the agreement. For example, we use a third party to process iDeal, PayPal, AfterPay, VISA and Mastercard payments in our webshop and we use the shipping company PostNL to deliver your order;
in the event that you place an order with an external seller through us, we will provide your personal data to this selling party;
if you offer a product purchased from us for repair, we may use a third party to carry out this repair. If necessary, we will provide your personal data to this repairer.
we may provide your personal data to, for example, an agency or institution to check the creditworthiness of collections and/or to carry out anti-fraud checks;
we may provide your personal data to, for example, website agencies and/or agencies for the purpose of analysing the personal data about your website use, for personalising and optimising the website and communication and for showing relevant offers and advertisements;
for product reviews we may hire companies to check the messages posted on social media for acceptable language use;
We may use communications and marketing distribution providers to distribute marketing materials.

For the rest, we will only provide your personal data to third parties with your prior consent, in the event that this is necessary for the promotion of our interests or if we are obliged to do so on the basis of laws and/or regulations. For example, it is possible that the police will request personal data from us in the context of fraud investigations. In that case, we may be legally obliged to provide this personal data to the police.

Third parties to whom we provide your personal data are themselves responsible for compliance with privacy legislation. We are neither responsible nor liable for the processing of your personal data by these third parties. To the extent that a third party processes your personal data on our behalf in the capacity of processor, we will conclude a processing agreement with this third party that meets the requirements as described in the GDPR.

We do not transfer your personal data to a third country or international organisation.

Security of personal data and retention period

We take appropriate security measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification of your personal data. For example, we ensure that only the necessary persons have access to your personal data, that access to your personal data is protected, that every transaction that is made via the website is carried out via a secure payment system, our website is secured by means of information security techniques (such as firewalls) and that our security measures are regularly checked (by external parties). If you have the impression that your personal data is not properly secured or there are indications of, for example, misuse, please feel free to contact our customer service or via info@zilverwebsite.nl

Retention period

We do not store personal data for longer than is necessary to achieve the purposes stated in this privacy statement or to comply with laws and regulations.

For most personal data, we do not store them longer than necessary for the execution of the agreement, the handling of any disputes relating to that agreement and for guaranteeing the warranty on our products; the retention period we use for this is 2 years. However, some personal data must be stored for longer by law. For example, we must store certain tax documents for seven years. Finally, we store your personal data for direct marketing until you withdraw your consent and/or object to this processing. Personal data relating to warranty obligations are stored for 2 years; for outsourced repairs of your products, this retention period is 1 year.

Exercising your rights

You have the right to view, correct or delete your personal data. In addition, you have the right to request a restriction of the processing of your personal data as well as the right to object to the processing of your personal data and the right to data portability. The latter means that you can submit a request to receive the personal data that we process about you in a structured, commonly used and machine-readable format and/or to transfer it to an organization named by you.

If you wish to exercise one of your rights, you can send your request to info@zilverwebsite.nl. In order to prevent abuse, we may ask you to identify yourself by sending us a copy of a valid ID before processing your request. In this copy, hide your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number. You can use the government's 'KopieID app' for this, for example. This is to protect your privacy.

We will respond to your request as soon as possible, but no later than within one month. If you have a complaint about the processing of your personal data, we will of course be happy to help you. If you are nevertheless unable to reach an agreement with us, we would like to point out that you can the possibility to file a complaint with the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

Automated decision-making

There is no automated decision-making.

Cookies

A cookie is a piece of information that is sent from a website and stored on the hard drive of the computer. When you as a user surf to the relevant web page again, the stored data in a cookie can be requested by this website to inform you of the previous activities of the user.

Zilverwebsite has no partnerships or special relationships with third parties on the Internet and will use personal information solely internally and for business purposes.

Changes to the privacy statement

This privacy statement was last updated on 30-12-2023. We reserve the right to unilaterally change or modify this privacy statement by changing this page. You are therefore advised to consult this page regularly. If there is a material change to this privacy statement, a clear notification will follow via our website.

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