Complaint & Guarantee

It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer you a desired solution. You can email to:

info@zilverwebsite.nl

Our employees from the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receiving your complaint, you will receive a confirmation from us.

We will respond to your complaint within 14 days of receipt, if it requires more time, we will inform you.

If you do not appreciate this, you can always contact the mediation department of the Webshop Keurmerk Foundation, of which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/